Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, placing orders, or contacting us: name, email, phone, delivery address, and payment reference IDs (never full card details).

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Improve our products and website based on usage patterns
• Send promotional emails (only if you opt in)
• Prevent fraud and ensure account security

3. Data Sharing

We do not sell or rent your personal data. We may share limited data with trusted partners:

• Payment Processors (Razorpay) – for secure payment handling
• Logistics Partners – to fulfil and track deliveries
• Legal Requirements – when required by law

4. Cookies

We use session cookies for authentication, cart persistence, and CSRF protection. Analytics cookies may be used to understand site usage. You may disable cookies in your browser settings, though this may affect site functionality.

5. Data Retention

We retain your account data as long as your account is active. Order records are retained for 7 years for tax and legal compliance. You may request data deletion by emailing us.

6. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

7. Security

Passwords are bcrypt-hashed. Connections are SSL/TLS encrypted. We regularly review and update our security practices.

8. Contact

For privacy-related queries: privacy@heaven11.com